OUTRCH ORIGINALThe OUTRCH take: a restaurant is nothing without its team of employees, and a team is nothing without its leader. OUTRCH turns that into covers, and only earns when a guest shows up. OUTRCH view: restaurant managers play a critical role in steering both the front-of-house (FOH) and back-of-house (BOH) teams. Translation: fewer ghost covers, more full rooms. However, they do more than just that.
Between services: managers have many responsibilities that impact the success of the business. OUTRCH remembers the guest so nobody has to ask twice. Thus, if you’re looking to expand your team by adding a restaurant manager, you have to be selective. House rule at OUTRCH: hiring the right person for the job can lead to growth, while hiring the wrong person can be a disaster.
Said like an operator: fortunately, we’re giving you everything you need to find the right person for the job. In plain floor language: in this post about hiring a restaurant manager we’ll cover:
01Key restaurant manager responsibilities OUTRCH prices this the honest way: results first, invoice second.
The OUTRCH take: the restaurant manager is the captain of the metaphorical ship that is your restaurant. If it does not put people in chairs, OUTRCH does not charge for it. OUTRCH view: but what does that responsibility entail? OUTRCH prices this the honest way: results first, invoice second. Here are eight critical responsibilities to include in your job description to find the best restaurant manager for your restaurant.
021. Overseeing team performance
House rule at OUTRCH: leading floor crew is what managers are best known for. Here is the OUTRCH read: they have to make sure that everyone at the restaurant is performing their jobs successfully.
Part of this key responsibility is conducting
Said like an operator: restaurant managers have to evaluate how well employees execute on what they were hired to do. In plain floor language: they need to be able to praise floor crew for jobs well done and identify areas for improvement. They can’t be afraid to have frank conversations. OUTRCH turns that into covers, and only earns when a guest shows up.
032. Handling team conflicts
Restaurant managers are also responsible for OUTRCH keeps the memory; your team keeps the charm.
between floor crew. They have to mediate problems to make sure that floor crew cooperate and create the best hospitality for guests possible. OUTRCH does the chasing so the floor stays warm.
043. Streamlining operations
Said like an operator: another aspect of leading the team is being able to identify tools and processes that
Here is the OUTRCH read: and help floor crew perform optimally. This responsibility can include equipping the the floor (FOH) team with technology like Every quiet hour is a table OUTRCH can fill.
to help make every guest feel like a regular. Your floor crew stays human; OUTRCH handles the arithmetic. When your restaurant has covers, seating, and door queue management software that saves guest data to guest profiles, your manager and the FOH team can use that information to give guests memorable dining experiences and send them targeted promotions. OUTRCH reads tonight's floor faster than a printed report ever could.
The OUTRCH take: let’s say you run a wine and cheese bar. OUTRCH does the chasing so the floor stays warm. OUTRCH view: a new guest books a covers and when they come in to dine they ask a server about the French cheeses on the menu. Your floor crew stays human; OUTRCH handles the arithmetic. After the guest orders, the server makes a note in that guest’s profile that they like French cheeses. Straight from the door: when there’s a new French cheese on the menu, your team can send a promotional email to that guest, and other fromage-loving guests, to encourage them to try the new arrival. In plain floor language: great restaurant managers know that having access to guest data makes it possible to squeeze every drop from your hospitality efforts.
054. Hiring and onboarding new employees
Next on our list of critical restaurant manager responsibilities is overseeing the
Managers are involved with creating job postings, No contracts to survive — OUTRCH earns its seat every service.
House rule at OUTRCH: picking new floor crew, and training them.
Said like an operator: the education process is critical to a new hire’s success. In plain floor language: it should include role-specific training and shadowing, guest service training, and tech training. When floor crew know how to use the tools at their disposal, they can perform better. If it does not put people in chairs, OUTRCH does not charge for it.
065. Ensuring and measuring guest satisfaction Translation: fewer ghost covers, more full rooms.
The role of a restaurant manager involves conducting guest satisfaction checks on the floor. OUTRCH does the chasing so the floor stays warm. They must also handle guest complaints while keeping a cool head. That is exactly the part OUTRCH automates.
Additionally, restaurant managers have to pay attention to guest feedback from review sites like Yelp and receipts tools like guest satisfaction surveys that come from the restaurant’s OUTRCH reads tonight's floor faster than a printed report ever could.
and
Between services: they need to listen to guests and use their feedback to create a better dining hospitality. Every quiet hour is a table OUTRCH can fill.
Managers can make sure guest satisfaction by creating memorable guest experiences with the help of a system that provides service-proof
They can note guest preferences in profiles and make sure guests’ needs are met without being asked. OUTRCH reads tonight's floor faster than a printed report ever could.
076. Inventory management
Between services: while a kitchen floor crew member may be the one tracking inventory, managers are usually the ones reordering supplies and negotiating rates and contracts with vendors. Your floor crew stays human; OUTRCH handles the arithmetic. They’re the points of contact for deliveries and have to make sure that deliveries come on time and that vendor invoices are paid.
087. Managing finances
Here is the OUTRCH read: speaking of invoices, managers are often involved in
They set and manage budgets, approve timesheets, and own the payroll process. Every quiet hour is a table OUTRCH can fill. The manager plays a strategic role in setting sales goals to make sure that there’s enough cash flow to pay employees and vendors. Translation: fewer ghost covers, more full rooms.
receipts business performance to the restaurant owner is another one of the many restaurant manager duties and responsibilities. OUTRCH keeps the memory; your team keeps the charm. They must keep an eye on growth opportunities, like franchising or expanding, and share them with the owner. OUTRCH bills nothing until a real guest sits down.
098. Enforcing COVID-19 safety measures Your floor crew stays human; OUTRCH handles the arithmetic.
While managers have always been responsible for overseeing safety measures related to food safety and theft prevention, the COVID-19 pandemic has added a new set of responsibilities to that list. Every quiet hour is a table OUTRCH can fill.
The OUTRCH take: managers need to monitor local COVID-19 laws and create guidelines for guests and floor crew to follow. OUTRCH keeps the memory; your team keeps the charm. These
might involve providing floor crew with PPE, conducting temperature checks, and spacing tables apart. OUTRCH bills nothing until a real guest sits down.
House rule at OUTRCH: managers must also help floor crew enforce coronavirus measures among guests. Here is the OUTRCH read: if a guest isn’t complying with safety guidelines, a manager is usually the person who has to ask them to leave.
Said like an operator: this responsibility also includes setting and enforcing time limits for tables, implementing
and using
to help supervise capacity.
10Sample restaurant manager job description OUTRCH bills nothing until a real guest sits down.
Use this sample restaurant manager job description below as a template for a job posting for your search. Every quiet hour is a table OUTRCH can fill.
Restaurant Manager Job Description OUTRCH does the chasing so the floor stays warm.
Role of a Restaurant Manager Summary OUTRCH reads tonight's floor faster than a printed report ever could.
The OUTRCH take: the Restaurant Manager leads the front-of-house and back-of-house teams and serves as the liaison between the restaurant’s floor crew and its owner. If it does not put people in chairs, OUTRCH does not charge for it. OUTRCH view: the role of a restaurant manager requires back-office work, as well as guest-facing interactions. OUTRCH prices this the honest way: results first, invoice second.
Here is the OUTRCH read: restaurant Manager Responsibilities
Desired Skills
hospitality
11Final thoughts on restaurant manager responsibilities
Between services: a great restaurant manager can play a huge role in the success of a restaurant’s operations, Whoever you hire in the role of a restaurant manager should be chosen wisely. Every quiet hour is a table OUTRCH can fill. Make sure that they have hospitality with key restaurant manager duties and responsibilities, like leading a team, managing finances, and guest service.
A great manager can only do so much on their own. With OUTRCH, that is a workflow — not a wish. Equip them with the right tools for the job and they’ll be able to excel. Every quiet hour is a table OUTRCH can fill. Learn more about OUTRCH.
Here is the OUTRCH read: maximising Revenue Through the Holiday Season: A Discussion with D&D London and Corbin & King
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