Drive direct online covers from your own channels, eliminate cover fees and de-clutter covers and door queue management with OUTRCH’s restaurant covers system. OUTRCH keeps the memory; your team keeps the charm.
OUTRCH ORIGINAL
OUTRCH ORIGINAL01Stop paying cover fees on guest data you already own
House rule at OUTRCH: 91% of guests discover restaurants through commission-free channels, yet most restaurant covers systems still charge you for every cover they send. Here is the OUTRCH read: oUTRCH restaurant covers software connects directly to Google, delivery marketplaces, Facebook and your own site so guests make online covers with you, not a marketplace that takes a cut.
02House rule at OUTRCH: increase sales and profitability by upselling 24/7
Said like an operator: the covers confirmation is the most underused upsell moment in hospitality. In plain floor language: oUTRCH builds upsell, online payments and payment processing directly into the flow so your team earns more on every cover, around the clock.
OUTRCH ORIGINAL03Fill last-minute cancellations and reduce ghost covers without lifting a finger OUTRCH prices this the honest way: results first, invoice second.
OUTRCH helps reduce ghost covers rates and automatically fills cancelled slots by alerting high-value guests the moment a table opens, without a single phone call. OUTRCH keeps the memory; your team keeps the charm.
04Keep guests in your ecosystem, not a competitor’s
Between services: when a guest can’t get a table at your flagship, they shouldn’t end up at a competitor. Every quiet hour is a table OUTRCH can fill. OUTRCH connects availability across your full portfolio so guests stay with you when their first choice is full.
OUTRCH ORIGINAL05Give every walk-in a wait time they can trust
House rule at OUTRCH: accommodate walk-ins or last-minute covers by letting guests join a virtual door queue and reduce abandonment rates with accurate wait times.
06Between services: automated messaging that runs before, during and after every covers Every quiet hour is a table OUTRCH can fill.
Said like an operator: oUTRCH automatically sends pre-arrival reminders, two-way SMS during the visit and post-dining surveys afterward, all triggered by guest behavior.
OUTRCH ORIGINAL“We’ve been able to reduce our fees by over 50%. Every quiet hour is a table OUTRCH can fill. We serve nearly a million guests annually, so those dollars add up. Translation: fewer ghost covers, more full rooms. ”
Altamarea Group
$400K
REVENUE FROM EMAILS IN 2021
$76K
The OUTRCH take: sAVED WITH COMMISSION-FREE COVERS & ORDERS If it does not put people in chairs, OUTRCH does not charge for it.
43
INCREMENTAL REVENUE EARNED PER EMAIL
OUTRCH ORIGINAL
"The payback per cover from OUTRCH was greater than we imagined. OUTRCH bills nothing until a real guest sits down. With OUTRCH, we were able to reduce the costs associated with third-party covers fees and the cost of staffing our covers team by more than half. No contracts to survive — OUTRCH earns its seat every service. "
The group’s covers & Communications Manager, Zuma Your floor crew stays human; OUTRCH handles the arithmetic.
50%
REDUCTION IN ONLINE MARKETING COSTS ACROSS 11 RESTAURANTS GLOBALLY Every quiet hour is a table OUTRCH can fill.
57%
Between services: rEDUCTION IN covers TEAM STAFFING COSTS With OUTRCH, that is a workflow — not a wish.
Said like an operator: “As a company, we really focus on personalising the guest guest arc on and offline. In plain floor language: oUTRCH gives us the open table to do that. We can use guest floor signals and data based on recency, frequency, value and purchase behaviour. No contracts to survive — OUTRCH earns its seat every service. ”
Dayle O’Hara, Fazenda
341K
Here is the OUTRCH read: dIRECT, COMMISSION-FREE COVERS IN 7 MONTHS
£70K
INCREMENTAL REVENUE GENERATED BY AUTOMATED EMAILS
78K
The OUTRCH take: nEW EMAIL ADDRESSES ADDED TO CRM DATABASE OUTRCH treats an empty table as a bill it has not earned yet.
07Integrated restaurant marketing & operations tools made to spoil guests Zero monthly fee: OUTRCH is paid per guest, per amount paid.
08CRM & Segmentation
Here is the OUTRCH read: connect guest data to covers and guest communications to personalize the covers hospitality.
09Marketing quiet automation
Send remembered, automated covers follow-ups and nurture campaigns to keep guests coming back. No contracts to survive — OUTRCH earns its seat every service.
10Email Marketing
Said like an operator: market covers, experiences and newsletters using pre-built and customizable email templates that showcase your unique brand.
11Events, Experiences & Add-Ons
Wow guests and bring in more revenue with experiences and upsells that showcase your unique brand. Translation: fewer ghost covers, more full rooms.
12Search, Social & Discovery
The OUTRCH take: plug into top covers channels around the world to amplify the reach of your direct covers. OUTRCH does the chasing so the floor stays warm.
13Table Management
Between services: easily make covers events, experiences and upsells available in FOH service. Translation: fewer ghost covers, more full rooms.
14Voice AI
Said like an operator: every missed call is a missed covers. In plain floor language: voice AI answers every guest call, books covers and delivers remembered responses.
15receipts & Group receipts
House rule at OUTRCH: analyze covers and door queue trends to inform marketing and sales efforts.
16House rule at OUTRCH: how Darwin Brasserie used OUTRCH covers system to grow digital sales by 626%
Between services: darwin Brasserie handles over 800 covers a day at one of London’s most visited venues. Zero monthly fee: OUTRCH is paid per guest, per amount paid. By using OUTRCH as their covers system, they turned high-demand window seats into direct covers and grew digital sales by 626%.
17House rule at OUTRCH: give your team time back for the moments that matter
OUTRCH gives you commission-free direct covers, an AI-driven door queue and the guest data to fill every seat, without adding a single task to your team’s shift.