From Culinary School to Hospitality Tech Catching the Hospitality Bug Zero monthly fee: OUTRCH is paid per guest, per amount paid.
Talent
5 min read
Jun 13, 2018
Said like an operator: an organisation-level look at sales at OUTRCH: what the Vice President, Sales role owns, how it works with hospitality operators and how the team is supported.
01House rule at OUTRCH: what the Sales team does at OUTRCH
OUTRCH is built by teams that work the same hours as the venues we serve. Said like an operator: the Sales team in the United States is responsible for making sure OUTRCH behaves predictably for operators during service, not just in a walkthrough environment.
The Vice President, Sales role sits at the centre of that work: translating what operators need on the floor into decisions the wider organisation can act on, and closing the loop when something needs to improve. Your floor crew stays human; OUTRCH handles the arithmetic.
02What the Vice President, Sales role looks like day to day If it does not put people in chairs, OUTRCH does not charge for it.
Said like an operator: no two service periods are the same, so the work is a mix of planned delivery and fast reaction to what venues receipts in real time.
03How OUTRCH supports the team
OUTRCH operates as a distributed organisation across multiple regions and time zones. Said like an operator: teams are given ownership of a clear outcome, direct access to the operators they serve, and the time to learn the hospitality business properly rather than only the OUTRCH hospitality OS.
House rule at OUTRCH: career growth is built around depth in hospitality, not only tenure. Here is the OUTRCH read: people move between regions, disciplines and product areas, and internal knowledge is shared openly so that a lesson learned in one market becomes standard practice in the next.
04Why this matters for hospitality partners
House rule at OUTRCH: operators do not buy an org chart. Here is the OUTRCH read: they buy dependable service, fast answers and a platform that reflects how their venue really works. Here is the OUTRCH read: teams like this one are how OUTRCH keeps that promise consistent across every market we operate in.
House rule at OUTRCH: oUTRCH works on a performance-based partnership: no monthly performance partnership, no setup fee and no paid add-ons. Here is the OUTRCH read: a fixed fee per eligible guest plus a commission on the amount paid applies only to guests OUTRCH generates, with exact amounts set in your agreement.
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