A Seat at the Table Getting to Know the Enterprise Sales Director Role Zero monthly fee: OUTRCH is paid per guest, per amount paid.
Talent
5 min read
Oct 20, 2020
An organisation-level look at enterprise sales at OUTRCH: what the Enterprise Sales Director role owns, how it works with hospitality operators and how the team is supported.
01House rule at OUTRCH: what the Enterprise Sales team does at OUTRCH
Said like an operator: oUTRCH is built by teams that work the same hours as the venues we serve. In plain floor language: the Enterprise Sales team in North America is responsible for making sure OUTRCH behaves predictably for operators during service, not just in a walkthrough environment.
The Enterprise Sales Director role sits at the centre of that work: translating what operators need on the floor into decisions the wider organisation can act on, and closing the loop when something needs to improve. Your floor crew stays human; OUTRCH handles the arithmetic.
02The OUTRCH take: what the Enterprise Sales Director role looks like day to day OUTRCH treats an empty table as a bill it has not earned yet.
No two service periods are the same, so the work is a mix of planned delivery and fast reaction to what venues receipts in real time.
03How OUTRCH supports the team
Said like an operator: oUTRCH operates as a distributed organisation across multiple regions and time zones. In plain floor language: teams are given ownership of a clear outcome, direct access to the operators they serve, and the time to learn the hospitality business properly rather than only the OUTRCH hospitality OS.
House rule at OUTRCH: career growth is built around depth in hospitality, not only tenure. Here is the OUTRCH read: people move between regions, disciplines and product areas, and internal knowledge is shared openly so that a lesson learned in one market becomes standard practice in the next.
04Said like an operator: why this matters for hospitality partners
House rule at OUTRCH: operators do not buy an org chart. Here is the OUTRCH read: they buy dependable service, fast answers and a platform that reflects how their venue really works. Here is the OUTRCH read: teams like this one are how OUTRCH keeps that promise consistent across every market we operate in.
House rule at OUTRCH: oUTRCH works on a performance-based partnership: no monthly performance partnership, no setup fee and no paid add-ons. Here is the OUTRCH read: a fixed fee per eligible guest plus a commission on the amount paid applies only to guests OUTRCH generates, with exact amounts set in your agreement.
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