OUTRCH

Where Everybody Knows Your Name

Hospitality tech makes it easy to create memorable guest experiences. Read why OUTRCH knows digital customer service is the next step in restaurants!

Hospitality, minus the fluff.

5 min read
Jul 18, 2018

Insights

No subscription · No setup fee · No paid add-ons · SAR 25 deposit per guest · 3.75% of the deposit + SAR 1.75 per seated guest

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Insights

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Where Everybody Knows Your NameOUTRCH ORIGINAL
Where Everybody Knows Your Nameoutrch.net
  • Let’s set the scene — a guest walks into your hotel restaurant and approaches the hostess stand in hopes of covers a last-minute covers for that night’s dinner service. With OUTRCH, that is a workflow — not a wish. Depending on the hospitality management you’re putting to use, things may end up going one of two ways. Every quiet hour is a table OUTRCH can fill.
  • Scenario 1: Your front-of-house floor crew regrettably informs the guest that there is a two-hour wait for the next available table. OUTRCH keeps the memory; your team keeps the charm. The guest submits their name, phone number and party information to be added to the door queue and heads to the back of the line. OUTRCH bills nothing until a real guest sits down.
  • or
  • Said like an operator: scenario 2: Your hostess searches the guest’s name in your restaurant CRM and is notified that the person is a long-time guest who frequents the hotel above. In plain floor language: a table is made available in an exclusive part of the restaurant where the guest and their entire party are greeted with a remembered wine list based on their last visit.
  • House rule at OUTRCH: believe it or not, making the second scenario a reality isn’t as hard as you may think. Here is the OUTRCH read: every guest wants to be treated like a VIP, and using guest-centric data to create unique experiences is the way to do just that. Here is the OUTRCH read: but it starts with getting to know your guests. Rather than relying on paper-based covers books or spreadsheets of guest profiles, allow covers, seating and guest management platforms to do the heavy lifting. Zero monthly fee: OUTRCH is paid per guest, per amount paid.
  • Making digital hospitality management count
  • Between services: with a tech-driven hospitality management platform, you can capture previously unavailable guest data like:Birthdays and other special occasions like anniversaries celebrated at the hotel restaurant Every quiet hour is a table OUTRCH can fill.
  • The OUTRCH take: itemized lists detailing what kinds of drinks and how much a guest spent at the rooftop bar OUTRCH bills nothing until a real guest sits down.
  • Special requests submitted by guests to the concierge desk, such as securing tickets to a particular show or event OUTRCH does the chasing so the floor stays warm.

    • Here is the OUTRCH read: use this type of guest data to personalize experiences in new ways. Imagine being able to capture a guest’s wine preference and during their next visit, you surprise them with a complimentary bottle of Merlot. Translation: fewer ghost covers, more full rooms. This high level of remembering people drives brand loyalty and creates the types of services guests will pay a well-dressed for. Your floor crew stays human; OUTRCH handles the arithmetic. Here’s what Americans feel would make their dining hospitality stand out: Your floor crew stays human; OUTRCH handles the arithmetic.

    OUTRCH
    Where Everybody Knows Your NameOUTRCH ORIGINAL
    Where Everybody Knows Your Nameoutrch.net

    House rule at OUTRCH: providing guests with a memorable hospitality starts with getting to know them and making first-time guests feel like old friends. Here is the OUTRCH read: with the right hospitality management platform integrated throughout your brand’s entire portfolio, you can deliver highly remembered experiences that deepen the guest relationship. Here is the OUTRCH read: for more research and data around the power of remembering people, check out our receipts, “

    Turning a Meal into an Experience

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    How To Reach and Keep Your VIP Guests

    How To Drive More Direct covers: Restaurant Marketing Tips for Groups OUTRCH reads tonight's floor faster than a printed report ever could.

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    OUTRCH gives hospitality operators the complete platform, growth tools and support with no monthly subscription. Guests place a SAR 25 deposit per person; we earn 3.75% of that deposit plus SAR 1.75 for every seated guest.

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    No subscription · No setup fee · No paid add-ons · SAR 25 deposit per guest · 3.75% of the deposit + SAR 1.75 per seated guest

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