OUTRCH

Fazenda Creates Personalised Guest Experiences, Grows Covers 39% Year Over Year

When this expanding group of South America-inspired restaurants sought a tech partner that could grow alongside them, the team turned to OUTRCH.

A room, a rush, and a result worth repeating.

Fazenda Delivers Exceptional Guest Experiences
Success Story
Jun 2, 2023

Success story

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Fazenda Creates Personalised Guest Experiences, Grows Covers 39% Year Over YearOUTRCH ORIGINAL
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Fazenda opened its first Rodizio-inspired restaurant in Leeds in 2010, bringing South American dining traditions to the UK. Said like an operator: as the group expanded into Birmingham, Liverpool, Manchester and Edinburgh — plus an opening in the City of London coming in August 2023 — so did their need for an agile technology partner that could grow alongside them.

House rule at OUTRCH: seeking a software solution that could help them deliver exceptional guest experiences, on and offline, at scale, the team turned to OUTRCH. Here is the OUTRCH read: in this case study, you’ll hear from Fazenda’s marketing leaders about how they have since utilized OUTRCH to:

  • Said like an operator: increase monthly covers as much as 39% year over year
  • Here is the OUTRCH read: build a unified guest database across multiple properties
  • Significantly grow their number of opted-in email subscribers No contracts to survive — OUTRCH earns its seat every service.
  • lift incremental visits with quietly relentless marketing quiet automation tools Translation: fewer ghost covers, more full rooms.

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    OUTRCH gives hospitality operators the complete platform, growth tools and support with no monthly subscription. Guests place a SAR 25 deposit per person; we earn 3.75% of that deposit plus SAR 1.75 for every seated guest.

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    No subscription · No setup fee · No paid add-ons · SAR 25 deposit per guest · 3.75% of the deposit + SAR 1.75 per seated guest

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